Salesforce Managed Services
At InspiroWorks, our Salesforce Managed Services provide a comprehensive solution to manage, maintain, and optimize your Salesforce platform. With proactive support and continuous innovation, we help you drive sustainable success.
Contact Us
Need answers or looking for personalized assistance? Our support team is available around the clock to address your concerns
Benefits of salesforce managed Services
Expert Guidance
Access a team of Salesforce-certified experts who offer strategic insights, technical support, and proactive maintenance. From optimizing performance to ensuring future-proof updates, we help you unlock the full potential of your platform while keeping it secure and up to date.
Cost Efficiency
Reduce operational costs by eliminating the need for a full-time in-house Salesforce team. Our scalable solutions allow you to allocate resources wisely, investing in business growth while ensuring your Salesforce instance is maintained, updated, and optimized without unnecessary expenses.
Scalability Flexibility
Easily scale your Salesforce resources to match evolving business needs. Whether expanding operations, integrating new features, or adapting to market shifts, our flexible approach ensures your platform grows alongside your organization without disruptions or inefficiencies.
Performance Optimization
Regular audits, proactive monitoring, and system enhancements keep your Salesforce instance running at peak efficiency. By identifying potential issues before they escalate, we improve workflows, user experience, and overall system performance, ensuring smooth and seamless operations.
Security Compliance
Protect your business with robust security measures, compliance adherence, and routine updates. Our approach ensures sensitive data remains safeguarded against threats while keeping your Salesforce environment aligned with industry regulations and the latest security best practices.
Expert Guidance
Cost Efficiency
Scalability Flexibility
Performance Optimization
Security Compliance
Our Salesforce Managed Services Offerings
1. Administration Services
Virtual Admin Services
Our remote Salesforce administrators bring expertise to your fingertips, eliminating geographical constraints. They work closely with you to align your Salesforce environment with your evolving business goals, ensuring agility, accuracy, and alignment with the latest industry practices.
User and Org Management
We handle user creation, roles, and permissions with precision, safeguarding your sensitive data while enabling access to the right people. This strategic management ensures your Salesforce Org operates securely and efficiently.
Platform Configuration and Maintenance
Our team ensures your Salesforce system is set up correctly and runs without a hitch. From troubleshooting configurations to seamless data import/export, we ensure your platform performs optimally. Additionally, we provide hands-on training to empower your team to make the most of your Salesforce investment.
Object and Data Management
Accurate data is at the heart of effective decision-making. Our administrators meticulously maintain object records, prevent duplication, and create meaningful relationships between datasets, making data sharing and access effortless for your teams.
2. Support Services
Tier 1 Support (First Line Support)
Our Tier 1 support professionals are your first point of contact for any issues related to your Salesforce Org or other integrated systems. With deep knowledge of the platform, they offer quick troubleshooting and problem resolution, available via multiple communication channels including phone, email, and video calls. Your concerns are handled with priority, ensuring minimal downtime.
Helpdesk & Break-Fix Services
When technical difficulties arise, our dedicated Helpdesk team steps in to provide immediate solutions. Whether it's a complex issue or a simple fix, we understand your business needs and swiftly address the problem. Our team coordinates closely with your IT department, if necessary, to ensure prompt resolution and minimal disruption.
3. Release & Change Services
Change Management Services
Our team of Salesforce experts manages all the changes within your Salesforce environment, ensuring that every update, process adjustment, or policy change is handled smoothly. From minor tweaks to major transformations, we stay on top of all system changes to make sure your Salesforce Org aligns with new advancements, keeping your business agile and responsive to industry shifts.
Feature Activation Services
Have new features or modules in mind? Our professionals work closely with you to enable and integrate the exact functionality you need. Whether it’s activating new Salesforce features, custom development, or integrating third-party solutions, we ensure your Salesforce Org evolves in line with your specific business needs. We’re committed to delivering tailored solutions that optimize your platform’s capabilities.
Continuous Improvement Services
We continuously monitor your Salesforce Org's performance, analyzing data to identify areas for improvement. Based on our findings, we take proactive steps to optimize your Salesforce environment, ensuring it operates at peak efficiency. Our commitment doesn’t stop there—we keep an eye on the latest updates and regularly deploy them to enhance your system’s performance and stay ahead of industry trends.
4. Customized Development & Integration
At InspiroWorks, we believe that your Salesforce platform should not only meet but exceed your business expectations. Our Customized Development & Integration services are designed to deliver tailored solutions that enhance your existing capabilities while addressing specific business challenges, ensuring your Salesforce environment is fully aligned with your unique needs.
Custom Development Services
Our experienced Salesforce developers work with you to create customized solutions that drive your business objectives forward. Whether it’s optimizing existing features, building new custom functionalities, or developing applications that fit seamlessly with your processes, we ensure every customization adds value to your business. By understanding your goals in detail, we develop solutions that are not just efficient but specifically tailored to enhance your overall user experience.
Integration and Monitoring Services
To maximize your Salesforce platform’s potential, we integrate third-party applications, tools, and systems into your existing Salesforce environment. Our integration services are designed to enable smooth data flow, improve collaboration, and enhance overall system performance. We don’t stop at integration—we continually monitor the performance of integrated solutions, identifying and addressing any potential issues before they disrupt your operations. By proactively managing integrations, we ensure your Salesforce platform remains scalable and capable of handling evolving business demands.
5. Analytical Services
At InspiroWorks, our Analytical Services are designed to help you unlock the full potential of Salesforce’s reporting and analytics capabilities. We work with you to track your business’s performance, identify areas for growth, and optimize your strategies to achieve your KPIs. With a focus on actionable insights, we ensure that your data drives results.
Reports and Dashboards Services
Our Salesforce experts tailor each dashboard to your specific needs, ensuring that it reflects the data points most critical to your success. Gain a deeper understanding of your business performance with custom-built reports and dashboards that provide real-time insights into key metrics. By presenting information in a clear, visual format, we empower you to make data-driven decisions that fuel business growth and efficiency.
Data Analytics Services
Our team dives deep into your business's usage patterns, analyzing them to uncover valuable insights. We use data analytics techniques to pinpoint areas for improvement, allowing you to proactively address challenges and seize opportunities. By transforming raw data into actionable insights, we help your business stay agile, efficient, and competitive.
6. Appexchange App Management
At InspiroWorks, we offer comprehensive management services for your Appexchange apps, ensuring smooth installation, seamless integration, and ongoing maintenance. Our team of experts works to eliminate any technical hurdles during installation, and we continuously monitor the performance of your apps to ensure they align with your business objectives. With our proactive approach, you can rest assured that your Salesforce solutions are always up-to-date and running optimally.
App Installation Services
Installing a new app can be complex, but with our experienced professionals by your side, we ensure a smooth and hassle-free process. We take care of every step, from the initial installation to configuration, ensuring proper user access, permissions, and data mapping. By handling the technical aspects, we allow you to focus on leveraging the app to drive your business forward.
App Maintenance Services
Our commitment to your app’s success doesn’t end with installation. We offer continuous monitoring and maintenance services to ensure the app operates at peak performance. We stay ahead of potential issues, regularly check for updates, and implement necessary upgrades to enhance functionality. Additionally, we ensure that your app remains compliant with the latest industry standards, mitigating any risks and ensuring long-term success.
Case Study
Discover the impact of our tailored solutions on client growth
Enhancing Mergers and Streamlining Operations for Fortune 500 Electronics Distributor with Salesforce Integration
This client of ours is a Fortune 500 company that specializes in the distribution and value-added services related to electronic components and computer products.
Challenges
The company faced challenges in unifying marketing and sales systems post-merger, leading to inefficiencies in lead management. A lack of MQL nurturing, ineffective case routing, and data inconsistencies hindered operations. Additionally, they needed a 24/7 chatbot to enhance customer support and reduce case volume.
Post-Merger Integration
Driving Educational Impact with Salesforce Experience Cloud
This client designs new staffing systems for U.S. public schools. This provides excellent teaching for all students and better support/pay for educators.
Challenges
Their service was being offered via expensive hands-on service which required extensive design meetings and cost $200,000-300,000 per year for several years.
School Staffing Revamp
Empowering Social Work with CRM Analytics
This client is a professional representative body of social workers with more than 16,000 members
Challenges
Salesforce's standard reports and dashboards limited the leadership team's ability to generate key KPIs. They faced challenges in tracking online course usage, expected revenues, payment failures, and pending payments.
Analytics Enhancement
Building a Scalable Recruitment System for Home Services Marketplace
This client is an online managed marketplace operating in the $52B Home Services category
Challenges
Their Excel-based supplier recruitment process couldn't meet business demands, lacking tools for managing Leads, Accounts, and Contacts. Supplier qualification, follow-ups, document handling, and contract generation relied heavily on manual effort
Recruitment Transformation
Automating B2B Sales and Digital Transformation for Legal Support Provider with Salesforce
This client is a global legal technology company which has helped legal teams at over 200 leading organizations worldwide
Challenges
They struggled with system usability due to poor design, duplicate data, and limited reporting, making a redesign essential. They also faced challenges demonstrating Salesforce ROI to leadership, prompting improvements in sales and customer success processes for a more effective future state.
