Salesforce-Native Experience
Bring WhatsApp conversations and customer information directly into Salesforce workflows.
Key Features
Everything You Need for WhatsApp Customer Engagement
Bring conversations, automation, campaigns, customer journeys, and Salesforce data together to engage customers at every stage of their journey.
WhatsApp Bot & Automation
Build automated WhatsApp conversations without complex custom development.
- Visual, interactive bot builder
- Multi-level menus & sub-menus
- Live conversation flow preview
- Access Salesforce objects & fields
- Map responses to Salesforce fields
- Automatically create CRM records
WhatsApp Broadcast & Campaigns
Create and manage targeted WhatsApp campaigns directly from one platform.
- Create & manage Meta templates
- Track template approval status
- Broadcast approved WhatsApp templates
- Audiences from CSV or Salesforce
- Automatic recipient de-duplication
- Delivery, read & response tracking
Scheduling & Controls
Plan campaigns in advance and maintain greater control over every WhatsApp broadcast.
- Schedule broadcasts for future delivery
- Automatically launch scheduled campaigns
- Cancel or reschedule campaigns
- Filter audiences before sending
- Preview recipients before launch
- Download recipient lists for audit
Salesforce Integration
Connect WhatsApp conversations directly with your Salesforce customer records.
- WhatsApp inside Salesforce records
- Lead, Contact & Case integration
- Two-way conversational messaging
- Delivery & read status visibility
- Trigger messages through automation
- Send images & PDF attachments
Customer Journeys
Create automated WhatsApp journeys that keep customers engaged beyond a single message.
- Automated multi-step journeys
- Scheduled WhatsApp follow-ups
- Personalized customer communication
- Journey-based message sequencing
- Customer response visibility
- Connected conversation history
Unified Customer Conversations
Give teams complete context across customer conversations and interactions.
- Shared team WhatsApp inbox
- Complete conversation history
- Customer interaction timeline
- Calls & WhatsApp in one view
- Team-wide conversation visibility
- Secure multi-tenant architecture
Process
How It Works
Connect WhatsApp with Salesforce and manage everything from customer conversations and automated bots to targeted broadcasts, journeys, responses, and engagement tracking.
Connect WhatsApp
Complete the guided Meta setup and connect your WhatsApp Business communication channel.
Build Conversations
Create interactive bots, menus, automated responses, and Salesforce-connected conversation flows.
Create Your Audience
Select customers from Salesforce Leads, Contacts, Campaign Members, reports, list views, or CSV files.
Launch Campaigns & Journeys
Send broadcasts immediately, schedule campaigns, or create automated multi-step WhatsApp journeys.
Track Every Interaction
Monitor sent, delivered, read, replied, and failed messages while keeping customer conversations connected with Salesforce.
Core Capabilities
Why Choose Inspiro WhatsApp?
Transform WhatsApp from a standalone messaging channel into an integrated customer engagement platform connected with your Salesforce ecosystem.
Automated WhatsApp Engagement
Create bots and automated conversations without complex custom development.
Targeted Broadcasts
Reach selected customer audiences using Salesforce data or imported recipient lists.
Multi-Step Journeys
Automate scheduled WhatsApp follow-ups across the customer lifecycle.
Unified Conversations
Give teams complete visibility into customer conversations from a shared workspace.
Real-Time Engagement Tracking
Monitor delivery, reads, replies, failures, and campaign performance from one platform.
FAQs
Frequently Asked Questions
Find answers to common questions about Inspiro WhatsApp, Salesforce integration, WhatsApp campaigns, automated bots, customer journeys, templates, and conversation management.
Inspiro WhatsApp is a Salesforce-integrated WhatsApp engagement platform for managing customer conversations, automated bots, broadcasts, campaigns, journeys, templates, and engagement tracking.
Yes. Teams can access WhatsApp from Salesforce records, view conversations, send messages, track delivery information, and connect customer interactions with relevant Salesforce data.
Yes. Teams can create targeted broadcasts using approved Meta templates and audiences sourced from Salesforce or uploaded through CSV.
Yes. Broadcasts can be scheduled for a future date and time and can also be cancelled or rescheduled based on campaign requirements.
Yes. Inspiro WhatsApp supports multi-step customer journeys with scheduled WhatsApp follow-ups to automate engagement across different stages of the customer lifecycle.
Yes. A visual bot builder enables teams to create interactive menus, automated responses, and Salesforce-connected conversation flows without complex custom development.
Yes. Information collected during WhatsApp conversations can be mapped to Salesforce fields and used to create or update relevant customer records.
Yes. Campaign reporting provides recipient-level visibility into message statuses such as sent, delivered, read, replied, failed, or skipped.
Yes. A shared inbox enables teams to manage customer conversations collaboratively while maintaining centralized conversation visibility.
Yes. Teams can create and manage Meta templates, monitor their approval status, and use approved templates for broadcasts and customer engagement.
Benefits
Smarter Benefits for Customer Engagement
Connect WhatsApp with your customer data, automate repetitive conversations, and engage customers at scale while maintaining complete visibility across Salesforce.
Faster Customer Engagement
Connect with customers through one of their most familiar and accessible communication channels.
Improved Team Productivity
Manage conversations, broadcasts, journeys, and customer information from a centralized platform.
Scalable Customer Outreach
Reach targeted audiences through structured WhatsApp broadcasts and automated campaigns.
Automated Follow-Ups
Keep customers engaged with scheduled messages and multi-step WhatsApp journeys.
Complete CRM Visibility
Keep WhatsApp conversations and engagement information connected with Salesforce customer records.
Measurable Engagement
Track delivery, reads, replies, failures, and campaign performance for every broadcast.
Ready to get started?
Ready to Transform Your WhatsApp Customer Engagement?
Connect WhatsApp with Salesforce to automate conversations, run targeted campaigns, build customer journeys, and engage customers through one unified platform.