Empower Your Dealers.
Accelerate Your Distribution

A Salesforce-powered Dealer Management Platform that enables FMCG and B2B companies to digitize dealer onboarding, order management, fulfillment tracking, support, and self-service—all from a single portal.

Key Benefits

Built on Salesforce Experience Cloud & Service Cloud

Faster Dealer Onboarding Digital Order Management Real-Time Order Tracking Dealer Self-Service Portal Omnichannel Support Complete Visibility Across Distribution Network
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Trusted Dealer Management Solution for FMCG & B2B Businesses

Managing dealers through emails, spreadsheets, calls, and disconnected systems creates delays, errors, and poor visibility.

Our Dealer Management App centralizes the entire dealer journey—from onboarding and order placement to fulfillment tracking and support—helping businesses strengthen dealer relationships and improve operational efficiency.

What is the FMCG Dealer App?

The FMCG Dealer App is a Salesforce-native dealer portal designed for manufacturers, distributors, and B2B organizations.

FMCG Dealer

It provides dealers with a self-service platform to

  • Register and onboard digitally
  • Browse approved product catalogs
  • Place orders online
  • Track order status in real time
  • Access knowledge articles and policies
  • Raise support tickets
  • Connect through multiple support channels

Dealer Self-Service Portal

A modern portal that gives dealers complete control over their interactions with your organization.

  • Profile Management
  • Order Management
  • Support Requests
  • Document Access
  • Knowledge Center

Order Management System

Digitize and streamline dealer ordering processes.

  • Online order creation
  • Product search
  • Pricing visibility
  • Order modifications
  • Order history

Salesforce-Native Architecture

Built on Salesforce for scalability, security, and flexibility.

  • Enterprise-grade security
  • High scalability
  • Custom workflows
  • Integration-ready
  • Real-time reporting

Knowledge Management

Provide dealers with instant access to information.

  • Product Guides
  • Training Materials
  • Policies
  • Process Documentation
  • FAQs

Case Management & Support

Track and resolve dealer issues efficiently.

  • Ticket creation
  • Case assignment
  • Escalation workflows
  • Communication tracking
  • Resolution monitoring

FAQS

Can dealers place orders directly through the portal?
Yes. Dealers can browse products, view pricing, and place orders directly from the portal.
Is the application built on Salesforce?
Yes. The platform is built on Salesforce Experience Cloud and Service Cloud.
Can dealers track their orders?
Absolutely. Dealers receive end-to-end visibility into order status and fulfillment progress.
Does the platform support dealer self-service?
Yes. Dealers can access knowledge articles, FAQs, policies, and support resources.
What support channels are available?
The platform supports voice, chat, email, and portal-based support cases.
Can the solution be customized?
Yes. The solution can integrate with ERP, inventory, logistics, and finance systems.
Can it integrate with ERP systems?
Yes. Different access levels can be assigned to administrators, faculty, admission officers, and management teams.

Transform Your Dealer Network Into a Digital Growth Engine

Streamline onboarding, simplify ordering, improve support, and deliver exceptional dealer experiences
with our Salesforce-powered FMCG Dealer Management App.

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